A recent breach at a Louisville based credit and debit card processor leaked thousands of card numbers. Fraudsters have used that information to make fraudulent transactions throughout the country.
In our efforts to protect your confidential information and to prevent fraud on your account, we have implemented a block of some SIGNATURE based debit card transactions outside the State of Kentucky.
*YOU CAN STILL USE YOUR PIN TO ACCESS YOUR MONEY USING YOUR DEBIT CARD.
Please know that protecting your confidential information and money is our highest priority and we apologize for any inconvenience this may cause. If you are traveling, please call us at 502-633-4450 to ensure travel notifications are added to your account.
Planning an out of state of vacation? Remember to contact your local branch or the Call Center at 1-866-633-4450 to let us know the dates and states through which you will be traveling. We will place a Travel Note on file to help prevent any delays with debit card transactions while you are out of town.
Need to reset your debit card PIN? Contact your local branch or the Customer Care Center at the number listed above for a temporary PIN reset.
When contacting the Call Center directly have your mother’s maiden name and driver’s license number available for security and identification purposes.