If you want to provide banking to large, fast-growing companies, then you have to be quick, agile and offer premium customer service.

LobbyCase in point: the relationship between Citizen’s Union Bank and Buffalo Construction, Inc.

“You’ve got to be able to run with the big dogs if you want to bank them,” says Debbie Prewitt, market president at CUB. “We developed a robust online treasury services platform to meet Buffalo Construction, Inc.’s needs. We knew they wanted top-notch service. We had to show that we could do it.”

Buffalo Construction, Inc. expanded their relationship with CUB, a community bank, in 2013 because the construction company wanted to work with a bank that had local headquarters and branches, not just a long-distance telephone number.

“We liked them because they have a physical presence here,” says Scott A. Gregor, president of Buffalo Construction, Inc. “Our other bank did not have a location in town. It started as a secondary banking relationship, but we began to really take notice of CUB because of their superb customer service. They have really proven themselves.”

Gregor says he likes knowing that he can pick up the phone and call or text Prewitt on weekends and get a prompt reply to banking questions. Even CUB CEO David Bowling has made himself available after hours for phone calls or meetings with Gregor, he says.

“Their service is probably their biggest asset, but their availability is also incredible,” Gregor says. “I can text someone at the bank on a Sunday and know I’ll get a text back. That really cemented our relationship with CUB.” “Deb has got big energy and that’s how John and I are,” says Gregor. “It couldn’t be a better fit. That’s how we roll.”

Founded in 1997 in Louisville, Buffalo Construction, Inc. is a fast-growing company that oversees construction and development projects nationwide. The company, which has 140 teammates, is currently managing 65 ongoing construction projects around the United States. Some of its largest clients include Love’s Travel Centers headquartered in Oklahoma City as well as major national restaurant and hotel chains, fuel and convenience chains and a vast array of local and national retail outlets. “We’re involved in projects from California to Maine to Florida,” Gregor says.

Board-RoomIn November 2017, Buffalo Construction, Inc. opened its new 36,000-square-foot support center in Blankenbaker Station where 50 teammates work to provide support operations to field teams. CUB provided the construction loan for the new support center and then rolled it into a permanent loan, according to Prewitt.

John Hunter, COO at Buffalo Construction, Inc., says that all of the banking interactions with CUB have been efficient, personal and lacking in drama.

“All the way through treasury and approval of a line of credit, the process was incredibly easy,” Hunter says. “It was a low-intensity process. Just incredible.”

Adds Gregor, “I would say seamless.”

As Buffalo Construction, Inc. transitioned more of their banking needs to CUB, the interactions became smooth and easy.

“The thought of changing banks can feel overwhelming,” Hunter says. “You want to be able to transition effortlessly.”

Given that one good turn deserves another, Buffalo Construction, Inc. was chosen as the firm to oversee the renovation of CUB’s headquarters building in Shelbyville. The renovation of the three-story, roughly 40,000-square foot building took about 90 days. All the while, the bank remained open to customers.

Planning for the renovation of CUB’s Shelbyville headquarters began a year ago, the goal was to modernize the teller and retail area as well as create new account office space, says Ben Wathen, senior vice president for retail banking.

“Our new modern teller pods create a more personal experience between the employee and customer,” Wathen says. “We got rid of the traditional big barrier.” Wathen says technology innovations now provide the security needed for cash transactions rather than a physical barrier.

Other updates include a more efficient drive-through, fresh offices for new accounts, consolidation of the lending department in a different wing, new paint and carpeting on all three floors and upgrades to restrooms. A revitalized kitchen and community room for employees was built with all new appliances, booth seating and an island.

Break-RoomThe headquarters, built in 1997, includes a lot of gorgeous wood on walls and doors.  The wood remains, but accent colors of maroon and dark green were removed and replaced with modern earth tones.  There’s also a lot of texture in the new design including stone on walls, charcoal-colored tile and different floor coverings, Wathen says.

Kim Davis, senior vice president of marketing, added the final design touches with new lamps and ambient lighting, wall hangings and other accents that complement the new furniture, he says.

“We just wanted to make it look fresher,” Wathen says.  “We don’t want banking to just be an errand, we want it to be a customer experience.”

Wathen says the former desks, chairs and furniture were donated to several non-profit organizations in Shelbyville.

Gregor adds, “I think what made it so successful is that communication was happening in real time. There was a weekly standing meeting with project managers.”

So now CUB and Buffalo Construction, Inc. have bright and shiny new offices thanks to each other. The two companies do indeed seem to work well together.

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