Text Banking

Use text messaging (SMS) to:

  • Get account balances
  • View recent transaction history
  • Get Mobile Alerts
  • Send HELP to 96865 for more information, send STOP to 96865 to opt-out
  • One text message per query; Message and Data rates may apply
  • For support, call our Customer Care Center 502-633-4450

How to sign up for Text Banking:

  • Simply log in to Online Banking
  • Click “Welcome” and select “All Services & Settings”
  • Under the “Banking Services” section select “Mobile Management”; here you will see all of your mobile devices that are currently enrolled
  • Select Add Text Banking and follow the Enrollment and Activation Steps; when these steps are completed
  • Select Text Banking: Activate Now listed under your enrolled mobile device and follow the Activation Instructions

Text Banking Commands – Text Commands to 96865

Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Citizens Union Bank Mobile Browser website (user must first enroll their mobile web browser)
Stop S De-activate all Citizens Union Bank text services

You can check for additional available commands by activating your phone and sending C to 96865.
You must have an active Online Banking account with CUB in order to utilize Text and Mobile Banking. *Third-party message, data and/or internet service provider rates may apply on any of our online or mobile banking products or services.