Use text messaging (SMS) to:
- Get account balances
- View recent transaction history
- Get Mobile Alerts
- Send HELP to 96865 for more information, send STOP to 96865 to opt-out
- One text message per query; Message and Data rates may apply
- For support, call our Customer Care Center 502-633-4450
How to sign up for Text Banking:
- Simply log in to Online Banking
- Click “Welcome” and select “All Services & Settings”
- Under the “Banking Services” section select “Mobile Management”; here you will see all of your mobile devices that are currently enrolled
- Select Add Text Banking and follow the Enrollment and Activation Steps; when these steps are completed
- Select Text Banking: Activate Now listed under your enrolled mobile device and follow the Activation Instructions
Text Banking Commands – Text Commands to 96865
| FUNCTION | COMMAND | DESCRIPTION |
| Balance | B | Summary of available balances for all accounts |
| History | H | Summary of recent transactions per account |
| Command | C | List of available Text Banking commands |
| Help | HE | Help content for Text Banking |
| Login | L | Receive a URL for the Citizens Union Bank Mobile Browser website (user must first enroll their mobile web browser) |
| Stop | S | De-activate all Citizens Union Bank text services |
You can check for additional available commands by activating your phone and sending C to 96865.
You must have an active Online Banking account with CUB in order to utilize Text and Mobile Banking. *Third-party message, data and/or internet service provider rates may apply on any of our online or mobile banking products or services.
