Lost or Stolen Debit Card

If your Debit Card is ever lost or stolen, call us immediately at 866-633-4450 or after hours at 800-500-1044. 

We will never text or call you to re-set your debit card. If you receive a phone call or text message claiming to be from Citizens Union Bank to re-set your debit card this is a phishing attempt. Do not reply. Do not open any attachments. Attachments may contain a code that could infect your mobile phone.

Planning an out of state of vacation?
Click here to submit a travel notification or contact your local branch or the Customer Care Center at 866-633-4450 to let us know the dates and states through which you will be traveling. We will place a Travel Note on file to help prevent any delays with debit card transactions while you are out of town.

Need to reset your debit card PIN? Contact your local branch or the Customer Care Center at the number listed above for a temporary PIN reset. When contacting the Customer Care Center directly have your mother’s maiden name and driver’s license number available for security and identification purposes.